Everymail - Blog Listing

Use 2-step Verification to secure your email account

Bianca Lopes — Thu, 15 Jan 2026 23:00:00 GMT

How to Set Up 2-Step Verification

2-Step Verification adds an extra layer of security to your webmail account by requiring a verification code in addition to your password. Follow the steps below to set it up.

Step 1: Open Security Settings

Log in to your webmail account.
Click the gear icon in the top-right corner.
Select All settings from the dropdown menu.
From the left-side menu, click Security.
In the main window, select Two-Step Verification.

Step 2: Add a Verification Option

Click Add verification option.
Select Google Authenticator or compatible.
A QR code will appear on the screen.

Step 3: Download an Authenticator App

To continue, you’ll need an authenticator app on your phone or device. You can choose any compatible app, such as:

Google Authenticator
Microsoft Authenticator
Authy

Download and install the app from your device’s app store before continuing.

Step 4: Scan the QR Code (or Enter the Code Manually)

Open your authenticator app.
Use the app to scan the QR code displayed on your screen.

If scanning the QR code doesn’t work, you can choose to manually enter the authentication code provided on the screen into your authenticator app instead.

Once the code is entered successfully, you’ll be logged in to your mailbox.

Step 5: Save Your Recovery Code

The first time you set up 2-Step Verification, you’ll receive a recovery code. This code is important and can be used if you ever lose access to your device.

Print or download the recovery code
Store it in a safe place

If you lose your recovery code and your device, you will need to contact Customer Support for assistance.

You’re All Set!

Your webmail account is now ready to use 2-Step Verification.

What Happens Next?

Going forward, when you log in to your webmail account:

Enter your username and password as usual.
You’ll then be prompted to enter a verification code from your authenticator app.

This extra step helps keep your account secure and protects your email from unauthorized access.

Change your subscription from monthly to yearly

thorsten.lorenz@open-xchange.com (Thorsten Lorenz) — Thu, 18 Dec 2025 23:00:00 GMT

You have the option to switch your monthly subscription to a yearly subscription through Everymail My Account. To change your subscription period, please follow these steps:

1. Log in to Everymail My Account.

2. Navigate to the Subscription section.

3. Select Upgrade Plan.

4. Confirm your upgrade by clicking the Purchase button.

Please note that upgrading to yearly billing will start immediately after you confirm your upgrade.

Solving login issues

thorsten.lorenz@open-xchange.com (Thorsten Lorenz) — Fri, 28 Nov 2025 08:44:00 GMT

Typical Reasons Why You May Be Unable to Log In

If you are experiencing difficulties accessing your account, this overview will help you identify the most common causes and guide you toward the appropriate solution.

1. Forgotten Password

If you are unsure whether you are entering the correct password—or if your password is no longer accepted—you can easily resolve the issue by resetting it. To do so, click the “Forgot your password?” link on the login page of either Webmail or My Account.

For detailed instructions, please refer to our help article:
https://everymail.com/support/forgot-password

Everymail.com Password Policy (minimum requirements)

Your new password must include:

At least 8 characters
At least 1 uppercase letter
At least 1 lowercase letter
At least 1 number
At least 1 special character

After initiating the reset process, you will receive a password-reset link sent to your secondary recovery contact (either your registered recovery email address or mobile phone number via SMS).

If your recovery information is outdated, incorrect, or has been changed by an unauthorized party, you will need to contact our support team for assistance.

The easiest way to reach us in this situation is by sending an email from an alternative email address to: info@everymail.com

Please note that, for security reasons, we may ask you a few questions regarding your billing information. This verification step is required to confirm your identity and ensure that we are communicating with the legitimate account owner.

2. Caps Lock Is Enabled

If Caps Lock is turned on, your keyboard will type only uppercase letters, which can cause your password to be rejected. This may happen unintentionally while entering your login credentials.

You can test this by typing a few characters in the email field to check whether the letters appear in uppercase.

Solution: Disable Caps Lock on your keyboard and try logging in again.

3. Your Account Has Been Identified as Compromised

In some cases, our security systems may detect that your account has been compromised or misused. When this happens, we immediately scramble your password to prevent further unauthorized access and to protect your data.

For more information, please read our help article:
https://everymail.com/support/steps-to-take-if-your-email-account-has-been-compromised-or-hacked

Solution: Reset your password by following the instructions outlined in section 1 above.

4. Login to Everymail My Account Is Failing

To access Everymail My Account, your email address must have admin privileges.

If you only use one email address, you are automatically assigned admin rights.
If you have created multiple email addresses within your account, each additional address must be explicitly assigned admin status if you want it to access Everymail My Account.

Solution:
Please contact your account admin and request that your email address be granted admin rights within Everymail My Account.

5. Your Subscription Has Expired

Your subscription may have expired if your payment method failed during renewal. In this case:

Logging into Webmail or connecting via an email client will not work.
Logging into Everymail My Account will still be possible so you can update your payment details.

Solution:
Log in to Everymail My Account, navigate to Payment Method, and verify or update your payment information.
Once a valid payment method is successfully added, you will regain access to your mailbox via Webmail or any email client.

6. Prefilled Passwords May Be Incorrect or Outdated

Some browsers and devices automatically fill in saved passwords. If your password has recently changed, the stored information may be incorrect.

Solution:
Manually enter your current password to ensure that you are using the correct credentials.

If you require further assistance, please do not hesitate to contact our support team using the chat bot by opening the green round icon on the bottom right corner of this page. We are here to help ensure you regain secure access to your account as quickly as possible.

Steps to Take if Your Email Account is Compromised or Hacked

thorsten.lorenz@open-xchange.com (Thorsten Lorenz) — Fri, 24 Oct 2025 07:19:00 GMT

If you believe your email account has been accessed without your permission, used to send spam, or shows other signs of compromise, please follow these steps carefully to secure your account.

1. Disconnect and Secure Access

Sign out of all active sessions on every device (laptops, phones, tablets).
Whenever possible, use a different, trusted device to perform the recovery steps.
Do not continue using the compromised device until it has been thoroughly checked for malware or viruses.

2. Change Your Password

If you haven’t already, immediately change your password to a strong and unique one:
- At least 12 characters long.
- Includes upper and lowercase letters, numbers, and symbols.
- Avoid passwords you’ve used before or use on other websites.
If you cannot log in, use the “Forgot your password?” option on the login pages for Everymail Webmail or Everymail My Account to recover access.
If you're not receiving your recovery link, please send a mail from another email to info@everymail.com. We can check your recovery details and change them if needed. Please be prepared, that we will ask you questions about your billing details for authentication.

3. Enable Multi-Factor Authentication (MFA)

If available, activate MFA to add an extra layer of security.
Use an authenticator app (such as Sophos Authenticator) rather than SMS when possible.

4. Check for Unauthorized Changes

Once you’ve regained access, carefully review your account settings:

Verify your recovery email address and phone number.
Check for mail forwarding rules — attackers often set up hidden rules to forward emails elsewhere.
Review the Sent and Trash folders for suspicious messages.
Look through security alerts or recent sign-in activity and remove any unfamiliar devices.

5. Scan All Devices

Run a full antivirus and malware scan on every device that accessed your account.
Remove any detected malicious software before signing in again.
If problems persist:
- Reinstall your operating system (laptop/PC).
- Perform a hard reset on mobile devices (phones, tablets).

6. Notify Your Contacts

Inform your contacts that your account was compromised, especially if spam or phishing emails were sent from it.
Advise them not to click any links or open attachments from suspicious messages.

7. Report the Incident

If Everymail or Open-Xchange has not yet been informed about the incident, please report it to abuse@everymail.com.

8. Monitor for Ongoing Issues

Watch for unexpected password reset emails or unfamiliar activity.
Regularly review your account’s security settings.
Consider using a password manager to generate and store strong, unique passwords for all accounts.

9. Check Other Accounts

If you used the same password elsewhere, change it immediately — attackers often reuse stolen credentials.
Check if your email or passwords have appeared in known data breaches at haveibeenpwned.com.

10. If the Compromise Repeats

Reinstall your system (laptop/PC).
Perform a hard reset on mobile devices.
Then repeat all steps above to ensure full security.

Reason for this is, that hidden malware might be still on your system and sending out your personal info/ login info to the hacker.

Can I change my subscription plan from monthly to yearly?

thorsten.lorenz@open-xchange.com (Thorsten Lorenz) — Tue, 21 Oct 2025 13:20:00 GMT

Absolutely! You can switch to a yearly plan from the next billing cycle onwards — our support team will be happy to take care of it for you.

Here’s how to make the change:

Open the support widget in Everymail My Account. Since you’re already logged in there, you’ll be automatically verified.
Ask our chatbot to connect you with a human supporter. During business hours, one of our friendly 1st-level support agents will join the chat.
Let them know that you’d like to switch from a monthly to a yearly subscription.
Your supporter will update the plan for you and confirm the change by email.

Mailplus Transition FAQ

thorsten.lorenz@open-xchange.com (Thorsten Lorenz) — Sun, 31 Aug 2025 08:23:00 GMT

When are TalkTalk Mail Plus users being transitioned to Everymail?

The transition to Everymail will begin on September 1st, 2025, and is expected to be completed by September 2nd, 2025. Please keep in mind that exact timing cannot be predicted for each account. During this period your email service will continue to run smoothly, so nothing changes except for a shiny new Everymail logo replacing the TalkTalk one.

Note: You may notice the switch to the new Everymail logo during your transition if you are working actively in webmail. For more information see also our topic: How will my email experience be impacted during the transition?

Will the price of my email change?

No. The price of your email subscription will not change from what you paid for TalkTalk Mail Plus.

Will my billing date change?

When you transition to Everymail, your billing date will remain the same as it has been with TalkTalk. Please note that if you normally paid TalkTalk by credit card, you will need to add payment information with Everymail.

See Topic: How do I add, update, or remove Payment Information?

How do I manage my mailboxes and billing information?

You'll need to log in to Everymail My Account to manage your mailboxes and billing information. To log in, use the same email address and password for your email account at https://tt.everymail.com/myaccount

How do I log in to my email in webmail?

After the transition, you can log in:

Webmail email: https://tt.everymail.com/appsuite/

My Account account management: https://tt.everymail.com/myaccount

Do I need to update anything in my Outlook, iPhone, Android, or other email device?

No, all the information needed to connect your devices stays the same after you’re transitioned to Everymail, so you don’t have to change any settings in any of the email programs you’re already using.

Do I need to keep out of my mail on 1^st September?

Mail Plus users DO NOT need to stay out of their email during the move. It is possible you could see visual changes in your mail if you’re actively working in it when it’s moved, but these are harmless.

See Topic: How will my email experience be impacted during the transition?

How will my email experience be impacted during the transition?

If you are a TalkTalk Mail Plus user, you may notice the visual switch to the Everymail logo in your webmail if you are actively using it when you are transferred to Everymail. These minor visual changes should be uncommon, but if you do notice one, don't panic - it's only momentary and alters how things appear; your emails are safe.

There should be no effect on email you view in other email apps like Outlook, Thunderbird, or Email apps on your mobile phone.

If you see these kind of visual changes in your webmail on 1^st or 2^nd September, please be patient and let the process complete. You can try refreshing your browser or logging out and back in. If the problem is not resolved by 3^rd September please contact Everymail Support.

See Topic: How do I contact Everymail Support?

Why is my payment data not showing up? Did it not get moved?

You will not see anything under Payment History in Everymail My Account until your next billing cycle in September, based on when you normally/last paid TalkTalk. At that point you will see invoices going forward.

If you were paying TalkTalk using Direct Debit, you may not see anything in your list of Payment Methods at first - this will show up in mid-September as the Direct Debit information is moved over. If you have been paying TalkTalk with a credit card, you'll simply need to enter your card details again. These details will then be saved so you don't need to re-enter them every month like you did before.

See Topic: How do I add, update, or remove Payment Information?

How do I know if I’m a Mail Plus user?

If you have been paying TalkTalk specifically for your TalkTalk email account, you are most likely a Mail Plus user. If you’re still not sure, please contact TalkTalk support for clarification.

Do I have to update my Credit Card information every month?

No, if you pay by credit card, you'll simply need to enter your card details again. These details will then be saved so you don't need to re-enter them every month like you did before. You can of course also pay by Direct Debit.

See Topic: How do I add, update, or remove Payment Information?

Do I have to update my Direct Debit mandate?

No, if you pay by Direct Debit, this will be moved to Everymail as part of the Everymail transition, and you will see Everymail instead of TalkTalk on your bank statement. You can always update or change your payment information whenever you like.

See Topic: How do I add, update, or remove Payment Information??

How do I add my Credit Card information?

See Topic: How do I add, update, or remove Payment Information?

How do I recognize charges by Everymail for my email service?

If you have been paying TalkTalk with Direct Debit, your information will be migrated to Everymail in mid-September, and from this point, you will see Everymail instead of TalkTalk on your bank statement. Credit Card users will need to add payment information once and after you do, you will see the future charges on your credit card statement labeled as Everymail.

How do I add, update, or remove Payment Information?

Log in to My Account at https://tt.everymail.com/myaccount
Click Payment Methods on the left
Click View/Edit Payment Methods on the screen that appears
In the Payment Methods popup, you will see a list of any existing payment methods (with one marked as Primary)

To remove payment information

Click on the payment line for the method you wish to remove
Click Remove Payment Method

Note: You cannot remove your Primary payment method. If you have only one payment method, you’ll have to add a new one before you can remove it

To edit an existing payment method

Click on the payment line and follow all prompts to Edit Payment Method

To add a new payment method, click the Add New button

In the small Add a payment method popup, choose Credit card or Direct Debit
Add the necessary information and continue through all prompts until the payment is confirmed
If this is not the only payment method, you’ll be offered the choice to set this new payment method as the primary or a backup payments method, or else to skip that step (it can be done later by clicking on this payment method in the list)
New payment methods will be added to the list when the process is complete.

Note: Depending on the payment method you choose and your bank’s security requirements, you may need to follow additional steps, such as approving small test transactions, or providing information required by your bank.

How do I contact Everymail Support?

The best way to contact Everymail Support is:

Log in to My Account at https://tt.everymail.com/myaccount
Click the green chat “bubble” at the lower right of the screen
Describe your problem or question to our chatbot EVA, and if necessary, you can chat with a live support agent

You can also use this chatbot at https://everymail.com/support but for your security, you will be required to verify your account before being able to speak with a live agent.

What is Guard?

thorsten.lorenz@open-xchange.com (Thorsten Lorenz) — Tue, 24 Jun 2025 07:30:00 GMT

Guard is a security-centric solution crafted to bolster email and data protection via encryption for email communications. It integrates effortlessly with the Everymail.com platform, offering an intuitive method to secure communications and manage encryption keys.

Key Features of Guard:

Email Encryption:
Supports PGP (Pretty Good Privacy) encryption for emails. Provides the option to use S/MIME encryption for users with certificates. Encrypts both the content and attachments of emails, ensuring secure communication.

Key Management:
Enables users to create, manage, and import PGP and S/MIME keys. Users can upload public keys of external recipients or share their own public keys for secure exchanges.

Integration with External Recipients:
Facilitates secure communication with recipients lacking PGP keys through guest accounts or password-protected email access.

Autocrypt Support:
Streamlines email encryption by automatically exchanging public keys with compatible clients.

Password Management:
Ensures secure handling of passwords for encryption keys, with options for securely resetting or changing passwords.

How to create a support ticket?

thorsten.lorenz@open-xchange.com (Thorsten Lorenz) — Fri, 06 Jun 2025 09:33:00 GMT

If you can't find a solution in our support articles, you can use the widget to connect with a live chat support agent. These agents can offer more detailed information on your specific issue or escalate it to second-level support for further investigation.

You find the widget in the bottom right corner clicking this symbol:

Important note:

Only mailbox administrators can connect to live chat support agents. If you have a single mailbox setup, this setting is enabled by default. For multiple mailboxes, the mailbox admin must activate this feature. To enable the admin role for a mailbox, follow these steps:

The mailbox admin should log in to My Account.
Go to Mailbox Manager and select the mailbox you wish to modify.
Navigate to "Edit details" for the selected mailbox.
Enable "assign the Admin Role to this mailbox."
Click the "save" button.

Generating a HAR file for troubleshooting with your browser

thorsten.lorenz@open-xchange.com (Thorsten Lorenz) — Fri, 06 Jun 2025 09:33:00 GMT

Everymail.com customer support might sometimes require more details about the network requests generated in your browser. A support team member may request you to record a HAR file, which logs network requests, during the occurrence of the issue. Including browser console logs along with a HAR file is beneficial. Similarly, you might also gather Windows log files in addition to HAR files. With this article, we'll explain how to create a HAR file with your browser.

Note: A HAR file contains data such as your cookies' content and the pages you accessed during the recording. Anyone with access to the HAR file can view the submitted data, which may include personal or sensitive information.

This article includes the following sections:

Instructions for generating HAR files
Instructions for sending HAR files

Instructions for generating HAR files

a) Generate a HAR file in Chrome
b) Generate a HAR file in Firefox
c) Generate a HAR file in Safari
d) Generate a HAR file in Edge

a) Generate a HAR file in Chrome

1. Open Chrome and navigate to the page where the issue is happening.
2. Find the ⋮ button and select More Tools > Developer Tools.
3. In the panel that appears, choose the Network tab. Keep the menu open while you reproduce the issue. Optional: If Everymail.com Customer Support requests a HAR file with WebSockets, select the WS option in the Network tab. Reload your browser to start seeing the traffic over the WebSocket. Note that the WS option does not capture all logs when downloading the HAR file but is for display filter purposes and downloading WebSocket logs only.
4. Look for a round record button in the upper left corner of the tab, and ensure it is red. If it is grey, click the button once to start recording.
5. If it isn't, check the Preserve log box.
6. Click the grey crossed circle button to clear any existing logs from the network tab.
7. Reproduce the issue while the network requests are recorded.
8. Click the download button, Export HAR, to download and save the file to your computer: Save as HAR with Content.

Upload the HAR file when communicating with Everymail.com Customer Support for further investigation. See Instructions for sending HAR files down below.

For any issues generating this file, see also this article from Google's Help Center: Capture web session traffic.

To retrieve console logs in Chrome

1. Open Main Menu for Chrome.
2. Navigate to More Tools > Developer Tools.
3. Open the Console tab and screenshot any errors that appear.

b) Generate a HAR file in Firefox

1. Open Firefox and go to the page where the issue is occurring.
2. Open the Network Monitor.
3. Reproduce the issue while the network requests are recorded.
4. Right-click anywhere under the File column and click Save All As HAR.

5. Save the HAR file somewhere convenient.
6. Upload the HAR file with the support widget from Everymail.com Customer Support for further investigation. See Instructions for sending HAR files down below.

The instructions are the same for a MAC or Windows computer. For any issues generating a HAR file in Firefox, see this article from Firefox Source Docs: Network Monitor.

To retrieve console logs in Firefox

1. In the Tools menu, select Web Developer.
2. Console logs will appear in a separate window.
3. Screenshot any errors that appear.

c) Generate a HAR file in Safari

1. Open Safari and go to the Develop menu. If you don't see the Develop menu, follow the instructions in this article from the Safari User Guide: Use the developer tools in the Develop menu in Safari on Mac.
2. Select Show Web Inspector.
3. Click the Network tab. Keep it open while you reproduce the issue.
4. Reproduce the issue while the network requests are recorded.
5. Click the Export icon and save the HAR file.
6. Upload the HAR file with the support widget from Everymail.com Customer Support for further investigation. See Instructions for sending HAR files.

For any issues generating a HAR file in Safari, see this article from the Safari Developer website: Web Inspector.

To retrieve console logs in Safari

1. Open Preferences and navigate to the Advanced tab.
2. Select Show Developer menu in the menu bar.
3. Close Preferences.
4. In the menu bar, select Developer > Show error console.
5. Screenshot any errors that appear.

d) To generate a HAR file in Edge

1. Open Edge and go to the Network tool.
2. Reproduce the issue while the network requests are recorded.
3. Export captured traffic as a HAR file.
4. Upload the HAR file with the support widget from Everymail.com Customer Support for further investigation. See Instructions for sending HAR files.

For any issues generating a HAR file in Safari, see this article from the Microsoft Edge website: Inspect network activity.

To retrieve console logs in Edge

1. Select the three dots in the upper-right corner of your browser window.
2. Click More tools > Developer Tools.
3. In the DevTools panel, click the Console tab.
4. Right-click the console and select Clear Console of any pre-existing logs.
5. Check the Preserve Log checkbox.
6. Replicate the issue that you experienced in the Edge browser.
7. Screenshot any errors that appear.

Note: The Everymail.com support widget in the lower right-hand corner of this page doesn't support the attachment of HAR files or files that exceed 50MB. Instead, attach the file to your communication with Everymail Customer Support through email or a method such as Google Drive or Dropbox.

2. Instructions for sending HAR files
Before you send a HAR file with the severymail.com Support widget, you should both rename AND zip or compress your HAR files. Uncompressed HAR files are often over Everymail.com suport widget attachment limits. Also, by default, HAR files use the page URL as the name of the file. Files with .com extensions look suspicious to spam and phishing filters. Give the HAR file a descriptive name that doesn't include their full URL.

Connect your device

Bianca Lopes — Thu, 23 Jan 2025 23:00:00 GMT

The connect your device wizard helps you get your email on any device or any client. You can connect your Windows PC, Android phone or tablet, MacOS, iPhone or iPad to receive your email. You can use Outlook, Thunderbird, Apple Mail, or any other client to get your email. Just follow the step-by-step instructions.

Click on the "gear icon" in the top right corner and select "Connect your device" from the dropdown menu. Now select which device you'd like to configure. Then select which application you want to use on your device. For some devices and applications, you'll just need to scan a QR code with your phone's camera. For others you'll be provided with the download configuration which will automatically setup your device. For most Android applications you'll have to manually configure but your server settings are included in the last step.

Tip: You can use the "Connect your device" tour to connect as many devices as you like. Just start the tour by clicking on the "gear icon" again.

If you require the incoming (IMAP) and outgoing (SMTP) server connection details, you can also find them in the QR section. To access them, follow these steps:
1. Platform: Choose -> Android phone or tablet
2. App: Choose -> Email with Android Mail
3. Your personal mail server connection details will be displayed.

Everymail - Blog Listing

Use 2-step Verification to secure your email account

Change your subscription from monthly to yearly

Solving login issues

Typical Reasons Why You May Be Unable to Log In

1. Forgotten Password

Everymail.com Password Policy (minimum requirements)

2. Caps Lock Is Enabled

3. Your Account Has Been Identified as Compromised

4. Login to Everymail My Account Is Failing

5. Your Subscription Has Expired

6. Prefilled Passwords May Be Incorrect or Outdated

Steps to Take if Your Email Account is Compromised or Hacked

1. Disconnect and Secure Access

2. Change Your Password

3. Enable Multi-Factor Authentication (MFA)

4. Check for Unauthorized Changes

5. Scan All Devices

6. Notify Your Contacts

7. Report the Incident

8. Monitor for Ongoing Issues

9. Check Other Accounts

10. If the Compromise Repeats

Can I change my subscription plan from monthly to yearly?

Mailplus Transition FAQ

When are TalkTalk Mail Plus users being transitioned to Everymail?

Will the price of my email change?

Will my billing date change?

How do I manage my mailboxes and billing information?

How do I log in to my email in webmail?

Do I need to update anything in my Outlook, iPhone, Android, or other email device?

Do I need to keep out of my mail on 1st September?

How will my email experience be impacted during the transition?

Why is my payment data not showing up? Did it not get moved?

How do I know if I’m a Mail Plus user?

Do I have to update my Credit Card information every month?

Do I have to update my Direct Debit mandate?

How do I add my Credit Card information?

How do I recognize charges by Everymail for my email service?

How do I add, update, or remove Payment Information?

How do I contact Everymail Support?

What is Guard?

How to create a support ticket?

Generating a HAR file for troubleshooting with your browser

Connect your device

Do I need to keep out of my mail on 1^st September?