Mailbox Manager

In My Account > Mailbox Manager, you can add new mailboxes and manage the mailboxes on your account.

The mailbox list shows your mailboxes, their Used Storage, Admin status, and configured aliases. Select a mailbox to view its settings and available actions
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Managing an Existing Mailbox

Select a mailbox from the list. The available options include:

Edit Details

Select the mailbox you want to update and click Edit Details.

In the Mailbox Details window, you can update:

• First Name and Last Name
• Email Address
• Mobile Phone Number
• Alternate Email Address
• Admin Role

Click Save to apply your changes.

Note: Passwords cannot be changed here. Use Change Password instead.

Manage Aliases

An email alias is an additional email address that receives messages in the same mailbox. This allows you to use multiple email addresses without needing separate inboxes.

To add an alias:

1. Select the mailbox in Mailbox Manager.
2. Click Manage Aliases.
3. Enter the new address in Add new alias.
4. Click Add. Repeat to add more aliases.
5. Click Save.

To remove an alias:

1. Open Manage Aliases for the selected mailbox.
2. Click the trash can icon beside the alias you want to remove.
3. Click Save.

Note: You cannot add an alias that matches an existing mailbox or alias. Changes do not take effect until you click Save.

Change Password

An administrator can change the password for a mailbox in Mailbox Manager.

1. Select the mailbox you want to update.
2. Click Change Password.
3. Enter the new password and enter it again in Confirm New Password.
4. Click Save.

The new password must have:

• At least 12 characters
• At least 1 uppercase letter
• At least 1 lowercase letter
• At least 1 number
• At least 1 special character

Note: The new password is not automatically sent to the mailbox user. The administrator must provide it to the user securely.

Deactivate/Reactivate a Mailbox

Deactivating a mailbox prevents the user from logging in, but the mailbox continues to receive email. An administrator can reactivate the mailbox at any time.

To deactivate a mailbox:

1. Select the mailbox in Mailbox Manager.
2. Click Deactivate Mailbox.
3. Click Deactivate Mailbox again to confirm.

A red DEACTIVATED label will appear next to the mailbox in the list.

Note: You cannot deactivate the mailbox you are currently logged in with.

To reactivate a mailbox:

1. Select the deactivated mailbox.
2. Click Activate Mailbox.
3. Click Activate Mailbox again to confirm.

The DEACTIVATED label will disappear, and the user will be able to log in again.

Disable Auto-Renew for a Mailbox

You can stop an individual mailbox from renewing without cancelling your entire Everymail subscription.

To disable Auto-Renew for a mailbox:

1. Select the mailbox in Mailbox Manager.
2. Click Disable Auto-Renew.
3. Read the confirmation message and confirm the change.

The selected mailbox will be removed from your subscription at the next renewal. This does not cancel your entire subscription.

To cancel your entire subscription, see Managing Your Subscription in My Account.

Delete a Mailbox

Deleting a mailbox permanently removes the mailbox and all of its email. This cannot be undone, and the mailbox and its contents cannot be recovered.

To delete a mailbox:

1. Select the mailbox in Mailbox Manager.
2. Click Delete Mailbox.
3. Read the warning carefully.
4. Enter the mailbox's full email address in the confirmation field.
5. Click Delete to permanently delete the mailbox.

Adding a New Mailbox

You can create new email mailboxes in My Account > Mailbox Manager.

To add a mailbox:

1. Click Add Mailbox or Add New Mailbox.
2. Complete the required information, including the user's name, new email address, contact information, and initial password.
3. Enable Assign the Admin Role to this mailbox if the new user should have administrative access to My Account.
4. Click Save and follow the instructions to complete the process.

Note: Depending on your account configuration and the number of mailboxes you already have, you may need to complete the checkout process to purchase additional mailboxes.

Important: The initial password is not automatically sent to the new mailbox user. The administrator must provide the password to the user securely.

Admin Role

Only users with the Admin Role can sign in to My Account. Users without this role receive the error message “You are not allowed to sign in.”

An administrator can:

• Add, edit, deactivate, reactivate, and delete mailboxes
• Manage aliases and change passwords for other users
• Access subscription and billing settings
• Contact advanced support through the support widget

To assign the Admin Role:

1. Select the mailbox in Mailbox Manager.
2. Click Edit Details.
3. Enable Assign the Admin Role to this mailbox.
4. Click Save.

You can also remove the Admin Role through Edit Details.

Note: If your account has only one mailbox, the Admin Role is enabled by default.