Unfortunately, scammers sometimes pretend to be trusted companies like Everymail. They may send fake emails that look convincing in the hope that you will click a link, share personal information or provide your login details.

The good news is that there are a few simple things you can do to help protect yourself.

Which email addresses does Everymail use?

Everymail sends emails to customers from addresses including:

• news@everymail.com – News, tips and product updates
• info@everymail.com – General information
• billing@everymail.com – Billing and account-related information

Scammers can make an email appear to come from a trusted company by using a familiar sender name. For example, an email may show “Everymail” as the sender, while the actual email address belongs to someone else.

If you receive an email claiming to be from Everymail, check the sender’s full email address. Pay particular attention to everything after the @ symbol. Official Everymail emails use an @everymail.com email address.

An email from an unrelated address, such as everymail@hotmail.com, is not an Everymail email, even if the sender’s name says “Everymail” or the email looks genuine.

If you’re unsure, don’t click anything in the email. You can contact us at info@everymail.com and ask us to check it for you.

What to look for in an email

The examples below show the difference between a genuine Everymail email and a suspicious email pretending to come from Everymail.

The name shown next to From is not always proof of who sent the email. In both examples, the sender appears to be Everymail, but only the first example is sent from an @everymail.com address.

If the sender uses an unrelated email address, such as a Hotmail, Gmail or Yahoo address, don’t click any links or open any attachments. If you’re unsure, contact us at info@everymail.com.

Take your time

Scammers often try to create a sense of urgency so that you act before you have time to think.

They may say things like:

• Your account will be closed today.
• Your mailbox is full.
• Your payment failed.
• Verify your account immediately.

Don’t let these messages pressure you. Take a moment to read the email carefully before doing anything.

Never feel rushed to click

Be cautious if an email asks you to click a button or link immediately, especially if you weren’t expecting the message.

If you’re unsure about an email, don’t use the links or buttons inside it. Instead, open your web browser yourself and go to the Everymail website as you normally would.

This helps you avoid being taken to a fake website designed to look like the real one.

Be careful with unexpected requests

Everymail will never ask you to send us:

• Your password
• Verification codes
• Credit card details by email

If an email unexpectedly asks you to provide sensitive information, be suspicious and don’t respond.

Something doesn’t feel right?

Trust your instincts. If an email looks unusual or you weren’t expecting it, it’s always worth being cautious.

Warning signs can include:

• An unexpected request to click a link
• Pressure to act quickly
• Requests for passwords or other sensitive information
• An unfamiliar sender address
• Unexpected attachments
• Spelling mistakes or unusual wording

However, keep in mind that scam emails can also look very professional. An email without spelling mistakes is not automatically safe.

If anything seems suspicious, don’t click any links, open attachments or reply to the sender.

Report suspicious emails

If you think you’ve received a fake Everymail email, please let us know. Reporting suspicious emails helps us investigate scams and protect you and other Everymail customers.

The best way to report a suspicious email is to send us the original email as an attachment at abuse@everymail.com. The original message contains information that can help our security team investigate where the email came from.

If your email program gives you an option such as “Save message”, “Download message” or “Save as”, you can save the suspicious email as an .eml file. Then create a new email to abuse@everymail.com and attach the saved .eml file.

If you’re not sure how to do this, you can simply forward the suspicious email to abuse@everymail.com instead. We can still use your report, so please don’t let the technical steps stop you from reporting a suspicious message.

If you’re simply unsure whether an email is really from Everymail, you can contact us at info@everymail.com. We can help you check whether the message is genuine.

Until you know that an email is safe, don’t click any links, open attachments or reply to the sender.

Remember

The safest approach is also the simplest:

✅ Take your time. Don’t let urgent messages pressure you.
✅ Always check the actual email address (the part after the @), not just the sender name.
✅ If the sender uses an unrelated address such as Hotmail, Gmail or Yahoo, be suspicious.
✅ Be careful with unexpected links, attachments and requests.
✅ If you’re unsure, don’t click anything.

We would much rather answer a question than have one of our customers become the victim of a phishing scam.